How to Audit a Full Day of Calls in 10 Minutes
In this tutorial, you will learn how to leverage AuditorIA's Campaign Mode to process hundreds of calls simultaneously and identify critical issues in minutes.
Prerequisites
- A zip file containing your audio recordings (MP3/WAV).
- Access to the AuditorIA Dashboard.
Step 1: Create a New Campaign
Navigate to the Campaigns tab in the Dashboard. Click on "New Campaign". Give it a descriptive name, e.g., "Sales Team - Monday Audit".
Step 2: Batch Upload Audios
Drag and drop your zip file or select multiple audio files. AuditorIA will queue them for parallel processing.
Processing speed depends on the number of available GPU workers. Typically, 1 hour of audio takes ~2 minutes to process.
Step 3: Define Audit Criteria
Select the specific criteria you want to verify (e.g., "Greeting Script", "Compliance Statement", "Politeness"). AuditorIA's AI will score each call based on these rules.
Step 4: Wait for Notifications
You don't need to stare at the screen. You will receive a notification when the batch is complete.
- Green: Campaign processed successfully.
- Red: Some files failed (check error logs).
Step 5: Analyze the Reports
Once processed, go to the Reports view.
- Filter by "Failed Criteria" to isolate problematic calls.
- Sort by "Sentiment Score" to find the most heated conversations.
- Click on any call to see the full transcript and AI reasoning.
Conclusion
By grouping calls into a Campaign and filtering by exception (criteria failures), you reduced the time to review a full day's work to just a few minutes of focused analysis.