Feedback and support
AuditorIA includes an option to send comments or report issues from the application. This lets the responsible team receive direct context about what you saw.
Access the form
From the sidebar or the user menu, click Report issue or Suggest improvement, depending on the option available in your installation.
What you can send
| Type | When to use it |
|---|---|
| Suggestion | To propose an improvement or a new way of working |
| Issue | To report that something does not work as expected |
| General comment | To share an observation about the experience |
How to complete the message
- Enter your name and email if the form asks for them.
- Write a short description.
- Add what you were trying to do.
- If there was an error, mention the screen where it happened.
- Send the form.
tip
A good report answers three questions: what you were trying to do, what happened, and what you expected to happen.
Useful examples
| Situation | Recommended message |
|---|---|
| A report does not load | "I entered Reports by campaign, selected April, and it kept loading." |
| An option is missing | "I need to filter chats by operator from the social media view." |
| Confusing data | "In task 123 I do not understand why it appears as rejected." |