Upload audio
This guide explains how to manually upload one or more audio files in AuditorIA. When you start the upload, AuditorIA creates a processing task so the call can be transcribed and reviewed.
If your team loads audio through an integration, you may not need this screen. In that case, search for the audio from Search audio or find the created task from Search tasks and audio.
Open Upload file
In the sidebar, click Upload file. The screen opens with the title Upload files.
The section may not appear if your user does not have permission to upload files manually.
Complete the details
Before attaching the audio, complete the main call details.
| Field | What to enter |
|---|---|
| Campaign ID | Campaign the audio belongs to. It defines the audit context. |
| Operator ID | Person being evaluated in the call. It becomes available after choosing the campaign. |
| Call start | Date and time when the call started. |
| Direction | Whether the call was Inbound or Outbound. |
If you do not see the campaign or operator you need, it may depend on your permissions or the campaign configuration.
If those records do not exist yet, they need to be created or assigned from the corresponding sections first: Campaigns, Local operators, and Quality scorecards.
Attach files
Under Attach files, click the upload area or drag files onto the screen.
You can upload:
- one audio file;
- supported audio or video files;
- a bulk upload with ZIP + CSV.
After you attach files, AuditorIA shows per-file configuration. Check that each audio has the correct campaign, operator, date/time, and direction. If all files share the same values, you can use Apply global values to all.
The current limits are 100 MB per file and 100 MB per batch. If a file exceeds that size, the upload may fail.
Bulk upload with ZIP + CSV
To upload several audio files together, prepare two files:
- a ZIP with the audio files;
- a metadata CSV with the information for each audio file.
The CSV does not contain the audio. It tells AuditorIA which campaign, operator, date/time, and direction correspond to each file included in the ZIP.
To use it:
- Click Download metadata CSV template.
- Complete one row for each audio file you will include in the ZIP.
- Keep the column names from the template.
- Create the ZIP with the audio files.
- Attach both the ZIP and the CSV in the upload.
The template includes these columns:
| Column | What to enter |
|---|---|
file_name | Exact name of the audio file. |
operator_id | ID of the operator or evaluated person. |
campaign_id | Campaign ID. |
inicio_llamado | Date and time when the call started. |
direction | Call direction, for example ENTRANTE or SALIENTE. |
The value in file_name must match the audio file name inside the ZIP. If it does not match, AuditorIA cannot apply that row to the correct file.
Advanced options
The screen includes Advanced options for language, device, and model.
For normal use, leave them as they are unless your team tells you to change something. These options are for specific cases where audio processing needs adjustment.
Start the task
When the details are complete:
- Review campaign, operator, date, direction, and attached files.
- Click Start task.
- Wait for the upload confirmation.
If you uploaded one file, you will see a confirmation such as Task sent. If you uploaded several files, the screen may show how many tasks were queued.
What happens next
After you start the task, AuditorIA processes the audio to generate the transcription and the information needed for review.
While processing is not finished, the task may appear as pending or in progress. When it finishes, you can open the task and review the transcription.
If the audio was already loaded
Some audio files may enter AuditorIA through integrations or previous uploads. In those cases, you do not need to upload them again from this screen.
Use Search audio to find audio records by campaign, operator, date, or direction. In that table, you may see actions such as:
- Transcribe audio, when the audio is loaded but does not have a processed task yet;
- View task, when the audio already has an associated task and can be opened.
Those actions belong to the audio search flow. This page only mentions them so you know how to continue if the audio already existed.
Continue
- To find an existing task or loaded audio, continue with Search tasks and audio.
- To review and validate the audit, continue with Review a call audit.